- #Disatance from hilton paris opera to eiffel tower update#
- #Disatance from hilton paris opera to eiffel tower upgrade#
On behalf of the entire team, please allow us once more me to sincerely apologise for the inconvenience you had to endure with all this unfortunate experience. It was a pleasure welcoming you on the 7th of December. Kim, We would like to thank you for choosing the Hilton Paris Opera for your stay in Paris and for being a Diamond Member of the Hilton Family. Such a disappointing experience.what is the point of being loyal to a brand, when you get treated in such a manner.ĭear Mr. And to top it all off, I have emailed the general manager twice, and have received no replies. For a property of this caliber, I do not expect customer service to be this poor.
#Disatance from hilton paris opera to eiffel tower update#
To our dismay, when we checked out in the morning, the agents were able to update our profiles, but we were delayed 20 minutes at a minimum for them to do this. I told him that I had never experienced this in the past, but he said this was the policy in France. The agent checking us in was poorly trained, and didn't know what he was talking about.
#Disatance from hilton paris opera to eiffel tower upgrade#
An upgrade would've been useful here, because the room I stayed in was very small, but I guess that's to be expected in Paris. So despite my Diamond membership, I had no access to the Executive lounge, nor any consideration for a room upgrade. So long story short, none of us could update our rooms with our personal Honors profiles. I was traveling with a team of 8, and one person made the reservation for everyone else. You will always be in the way of someone who is merely trying to walk by. First, the check-in area is extremely small.very unusually so. The property itself is pretty spectacular, but the check-in experience ruined everything. I had a lucky chance to get a sneak peek on a recent business trip and was terribly disappointed. The reviews are amazing, and the location is ideal. I have been eyeing this property for a future visit to Paris. Wishing you a wonderful day, Alexandre Pommier Duty Manager We would be delighted to have the opportunity to welcome you back soon to the City of Lights and, upon your next stay, Make It Right. I'll be sure to share your feedback with them and their supervisors.
We pride ourselves on superior customer service and I am glad to see that team members went above and beyond to make your stay more comfortable. Moreover, thank you for your kind words regarding the service you received from our teams. Please be sure that your feedback will be shared with our Head Concierge. We truly appreciate your open and honest feedback about your experience at our hotel, and whilst we are happy to see that as a whole you enjoyed your stay with us we would like to sincerely apologize for not having exceeded your expectations with the amenities ordered before your arrival with our concierge Desk. Dear Mr Holop, We would like to thank you very much for taking the time to leave us a rating and such a detailed comment further to your recent stay with us at the Hilton Paris Opera.
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